What do I wear? Is the gear free? Can I bring a camera? This page will answer the frequently asked questions we receive from customers. Please see if this page can provide answers before contacting us.
About the rafting tour
Can I participate even though I am a beginner?
If you fulfill the requirements stated in each tour, anybody can participate.
Are there other expenses besides the rafting tour fee?
Gear rentals and photos are all included in the fee. There are no other expenses.
Can I take photos with my smart phone during the tour?
We will require you not to bring anything to the river.
During the tour, each guide will be taking photos of participants. We will not insure any belongings such as smart phones that are lost or broken during the tour.
Can I take photos with a waterproof camera during the tour?
We will require you not to bring anything to the river.
It will be harder to break if the camera is waterproof, but we will not be able to find the camera if it is dropped in the river. Please utilize the photos our guides take during the tour. Photos taken by guides are free.
Can elderly people also participate?
If they are healthy, anybody can participate. If you are concerned, please call us or contact us via contact form before reservation.
Can preschoolers participate?
We have rafting tours that accept children from 4 years of age. => Go to Laid Back Noon Tour
Can I participate while on my period?
Yes, you can. You will get wet from river water, so please utilize our complementary sanitary items.
Can a disabled person participate?
Please contact us to assess if the person concerned can participate.
Can I participate even though I cannot swim?
Yes, you can. During the rafting tour, you will be wearing a life jacket. Please don't be concerned, because you will definitely float.
What is the maximum number of people that can ride a rafting boat?
A rafting boat is for 8 people, but there will be 1 tour guide present for each boat, so there will be a maximum of 7 customers per boat.
By what time should I finish checking in for the tour?
Please come to reception before rendezvous time required for each tour. Once it is time, we will start explanations for changing and safety.
About rafting gear
What gear will I be wearing during the rafting tour?
You will be wearing a wetsuit over swimwear, aqua shoes, a lifejacket and helmet. For hot days, you can opt out of wearing a wetsuit and just wear a sports T-shirt and shorts. Please bring your own swimwear, or T-shirt and shorts. Other gear will be provided for free rental.
Can I keep my contacts or glasses on during the tour?
Yes. Please prepare a strap if you wear glasses. (We also sell glasses straps at base.) Please note we cannot insure breakage or loss.
What is the rental fee for rafting gear?
All necessary gear is all free rental. Please bring your own swimwear and towel. We also have an "empty-handed" set for sale if you have forgotten or not brung swimwear or towels.
Do I need to prepare shoes?
You can rent aqua shoes for free. You can also bring your own water shoes if that is more comfortable, but please bring shoes that fit tightly and are hard to come off.
Is it okay if I don't bring swimwear?
You can wear a wetsuit over your underwear, so you can prepare underwear that you can get wet.
Are there wetsuits for large sizes?
We do have large size wetsuits from foreign brands, in different sizes.
Are there rafting gear for children?
We do have sizes including aqua shoes for preschoolers and over.
About reservation and payment
I haven't received the payment/reservation confirmation e-mail.
If your e-mail settings filter out spam mail, the confirmation e-mail may be in that inbox. If a confirmation e-mail does not come for over 3 days, please contact us through contact form or by phone.
Can I change the number of people participating in my group?
If you would like to add more people to the tour, we can fit them in the tour if there are open slots. If you would like to remove participants, please note that there is a cancellation policy from 1 week prior. Regardless of the situation, please contact us as soon as possible.
For online reservations, do you only accept payments by credit card?
From June 2022, we can only accept advance payments by credit card, regarding online reservations. We can accept on-site payments for reservations made by phone.
What does "temporary reservation" mean at the reservation page?
"Temporary reservation" means that the slots available on our website are full, and there is a need for adjustment with other reservations. "Temporary reservation" does not mean your reservation is confirmed. Please wait for Crusoe's staff to call or e-mail you about your reservation.
What are the other payment methods besides advanced payment by credit card?
For reservations made by phone, payments can be made on-site with cash or card. PayPay is also available.
About Crusoe's Facilities
Is there parking? And is there a fee?
There is a spacious parking lot that can accommodate large buses. There is no fee for parking.
How many cars can park in the parking lot?
The parking lot can accommodate about 20 standard-sized cars. => Go to parking lot
Can bus be parked in case of large groups?
There is a spacious parking lot that can accommodate large buses.
Is there a space where you can wait inside?
Yes, you can wait in our spacious lobby.
Is there air conditioning in the locker rooms?
The base, including the locker rooms are air-conditioned.
Are there indoors bathrooms?
Crusoe rafting has indoors bathrooms.
Can I use a hair dryer?
There are hair dryers in the locker rooms.
Can I use showers? Do they have hot water?
The shower space has hot water. Showers are outside, so they are only for washing off quickly. You will not be able to use shampoo or other products.
How long is the walk from the station?
It is about a 5 to 10 minute walk from the station to the base..
Is there a convenience store or supermarket nearby?
Convenience store and supermarket are both within 5mins walking distance. There are none on the way from the station to the base.
Are there places to eat nearby?
There is a soba restaurant behind the base, and another restaurant within 3 mins walking distance. Please note that the restaurants may be full during lunchtime.
About BBQ after rafting tour
Can we have BBQ before our rafting tour?
BBQ is only after your rafting tour. You cannot participate in the tour after drinking alcohol.
Can we bring our own food and drinks to the BBQ?
Yes, you can.
Are there condiments?
There are basic condiments at the BBQ site.
Is there anything necessary to bring to the BBQ site?
Chopsticks, plates, cups, and condiments are prepared at the BBQ site.
About weather on tour date
The weather forecast shows that it will rain on the tour date. Will there be a tour?
Tours will be conducted in spite of rain. Tama River's water level is controlled by the dam, so you can enjoy rafting even on a rainy day. In the case of cancellation due to extreme rise of water level or if there is a flood warning, we will contact you.
There seems to be a typhoon approaching. Will there be a tour?
Tours will be cancelled if the typhoon is passing or there is a warning. We will contact you in case of cancellation. AM tours and noon tours participants will be contacted by 8:00PM the day before, PM tours and late tours participants will be contacted by 8:00AM on the day. We will require cancellation fees if the cancellations made by participants.
How can I pay for kayaking or SUP tours?
Payments will be made on-site for kayaking and SUP tours. You can make the payment by cash, card, or PayPay.